Khaos

Archive for November 14th, 2002

New Systems Never Work

Thursday, November 14th, 2002

The first line of defense is accepting that the new system will fail, possibly in several ways. When I find myself thinking, “I must have this change because I can’t afford failures,” then I’m in big trouble. If I can’t afford some failures, a new system won’t help. And neither will an old one.

Nothing new ever works, but there’s always hope that this time will be different.

– Gerald M. Weinberg, The Secrets of Consulting, Chapter 9